Clubhouse Casino Privacy Policy

Effective Date: 15 September 2026 Last Updated: 15 September 2026

This Privacy Policy explains how we collect, use, disclose, retain and protect personal data when you visit our site, create an account, contact support, use promotions, deposit, withdraw, verify your identity or play games.

1. Who Controls Your Data

Clubhouse Casino is operated by DAMA N.V. under licence OGL/2023/174/0082. Privacy questions and rights requests can be sent to [email protected]. We may ask you to verify your identity before acting on a request.

2. Information We Collect

We collect account and contact information such as your name, email, date of birth, address, country, language and communication preferences. Technical records can include IP address, browser, operating system, device identifiers, login times, cookie identifiers and security events.

Payment records include the selected method, amount, currency, transaction status and masked payment references. Verification records can include identity documents, proof of address, payment ownership evidence and source-of-funds material. We also process gameplay, bonus, limit, self-exclusion and support records.

3. Why We Use Personal Data

We process data to create and secure accounts, confirm age and identity, operate games, administer bonuses, handle deposits and withdrawals, prevent fraud, investigate disputes, provide safer-gambling controls and comply with legal duties.

Analytics help us measure errors, page performance and product use. Marketing messages depend on your preferences and applicable consent rules. You can opt out of promotional communication without losing essential account or security messages.

4. Legal Bases

Depending on the activity and applicable law, processing relies on contract performance, legal obligation, legitimate interests or consent. Fraud prevention, network security and complaint handling can rely on legitimate interests. Marketing cookies and optional communication can rely on consent.

5. Cookies and Similar Technology

Essential cookies keep sessions active, remember security settings and protect forms. Preference cookies store language and display choices. Analytics cookies measure visits and technical performance. Advertising or attribution cookies can record campaign interactions and promotion referrals.

You can adjust browser controls, although blocking essential storage may affect login, cashier or verification functions.

6. Sharing and Service Providers

We can share data with hosting companies, game suppliers, payment processors, identity-verification providers, fraud-prevention services, communication tools, analytics providers and professional advisers. Regulators, courts, law-enforcement bodies or other authorities can receive information where law requires it.

Each provider receives the information needed for its function and must handle it under contract, law or its own disclosed privacy duties.

7. International Transfers

Casino operations can involve service providers in several countries. Where personal data crosses borders, we use contractual safeguards, access controls and other measures required by applicable privacy law.

8. Retention

Retention depends on account status, transaction history, verification duties, responsible-gambling records, fraud risk, disputes and legal obligations. We delete or anonymise data when it is no longer required, unless a legal or security reason requires continued storage.

9. Security

We use encrypted connections, controlled access, monitoring, authentication safeguards and administrative procedures. No system removes every risk. Protect your password, use a private device for sensitive actions and report unrecognised access promptly.

10. Your Privacy Rights

Applicable law may give you rights to access, correct, delete, restrict or object to processing, receive portable data, withdraw consent and opt out of marketing. You may also complain to a relevant privacy authority.

A deletion request does not override records we must retain for legal, payment, fraud-prevention or self-exclusion purposes.

11. Age and Children

Our services are intended for adults who meet the legal gambling age. We verify age and can close an account created by a minor. Parents and guardians should use device and network controls to prevent underage access.

12. Third-Party Links

External websites and payment services apply their own privacy terms. Review those notices before sending personal information outside our site.

13. Policy Changes

We update this page when processing, technology or legal duties change. The Last Updated date shows the latest revision. Material changes can also be communicated through the site or registered account channel.

14. Privacy Contact

Email: [email protected] Subject line: Privacy Request Operator: DAMA N.V. Licence: OGL/2023/174/0082