Responsible Gambling at Clubhouse Casino

Last Updated: 15 September 2026

We treat gambling as entertainment with a real financial cost. No game, promotion or betting strategy guarantees a profit. Do not gamble with rent, bill, loan or household money, and never increase a stake to chase a loss.

1. Eligibility and Age Protection

Players must be at least 18 and meet the legal gambling age that applies to them. We can request identity documents and close an underage account. Parents and guardians should secure payment credentials and use device, router or filtering controls to prevent minors from accessing gambling services.

2. Account Controls

2.1 Deposit Limits

A deposit limit caps the amount paid into the account over a selected period. Choose an amount below your disposable entertainment budget. A reduction can take effect quickly; an increase can require a cooling period or review.

2.2 Loss and Wager Limits

Loss limits control net money lost over a period, while wager limits cap total staking. They measure different behaviour. A high-turnover game can reach a wager limit even when the balance has not fallen by the same amount.

2.3 Session Limits and Reality Checks

Session limits end access after a chosen duration. Reality checks interrupt play with time and account information, giving you a clear point to leave the lobby.

2.4 Cooling-Off

A cooling-off period blocks gambling for a fixed time. Use it when sessions become longer, deposits become reactive or play interferes with work, sleep or relationships.

2.5 Self-Exclusion and Account Closure

Self-exclusion applies a longer block and should be used when gambling no longer feels controlled. Contact support from the registered email and state the period required. Account closure alone is not a substitute for self-exclusion when gambling harm is present.

2.6 Marketing Preferences

You can opt out of promotional email and other marketing contact. Essential account, security, legal and withdrawal messages can still be sent.

3. Signs That Gambling Is Causing Harm

Warning signs include hiding play, borrowing to deposit, missing payments, gambling longer than planned, chasing losses, feeling anxious after a session or repeatedly trying to recover money immediately.

4. Ten Self-Assessment Questions

  1. Do you spend more on gambling than you planned?
  2. Do you stay in a session longer than intended?
  3. Have you borrowed money to gamble?
  4. Do you hide deposits or losses?
  5. Has gambling affected sleep, work or study?
  6. Do you raise stakes after losing?
  7. Have you cancelled a limit and regretted it?
  8. Do promotions make it difficult to stop?
  9. Have family or friends expressed concern?
  10. Do you feel restless when you cannot gamble?

Several “yes” answers mean a break and outside support should be considered now.

5. Common Gambling Myths

Myth: a game is due to pay after a losing run. Previous independent outcomes do not force the next result.

Myth: a larger stake improves the return percentage. Stake size changes the amount at risk, not the underlying house edge.

Myth: a bonus removes the risk of losing. Bonus funds carry wagering, expiry and game rules and do not guarantee a withdrawal.

6. Financial Blocking Tools

Ask your bank whether gambling transaction blocks are available. Device-level blocking software can add another barrier. Keep gambling accounts separate from essential spending and remove saved payment details when deposit control becomes difficult.

7. Support for Friends and Family

Do not lend money to fund gambling or repay gambling debts without a plan. Encourage the person to use self-exclusion, financial blocks and professional support. Protect shared finances and devices.

8. Our Responsibility

We verify age, provide account controls, respect marketing opt-outs, train support staff to handle restriction requests and keep self-exclusion records for protection. We can intervene when account activity indicates elevated risk.

9. Contact Our Support Team

Email [email protected] from your registered address. Use the subject Responsible Gambling Request and state whether you need a limit, cooling-off, marketing block, closure or self-exclusion. Do not continue depositing while waiting for the restriction to be applied.