Clubhouse Casino Terms and Conditions

Effective Date: 15 September 2026 Last Updated: 15 September 2026

These Terms govern access to Clubhouse Casino, account creation, games, promotions, deposits, withdrawals, verification, support and responsible gambling controls. By creating or using an account, you agree to these Terms and the policies referenced in them.

1. Operator and Agreement

DAMA N.V. operates Clubhouse Casino under licence OGL/2023/174/0082. “Account” means the profile created in your name. “Real-money funds” are cleared deposits and eligible winnings. “Bonus funds” remain subject to promotion conditions.

2. Eligibility

You must be at least 18, legally able to gamble where you live and capable of entering a binding agreement. You are responsible for checking local law. We can request evidence of age, identity and address at any point.

3. Registration and Account Security

Provide accurate, current information and maintain one account. Keep your password private and notify support when account details change. Activity completed through valid credentials can be treated as authorised until you report suspected compromise.

Duplicate accounts, false identity details and accounts opened for another person are prohibited. We can restrict, merge or close linked accounts after review.

4. Verification

We may verify identity, age, residential address, payment ownership, source of funds and source of wealth. Requested evidence must be clear, current and authentic. During review, deposits, play, bonuses or withdrawals can be restricted.

Deeper checks can apply because of transaction size, account behaviour, payment risk or legal obligation.

5. Deposits and Balance

Use a payment method held in your own name. The cashier shows available currencies, minimums, maximums and method conditions before confirmation. Failed, reversed, duplicated or charged-back deposits can be removed from the balance.

Casino accounts are for gambling, not money transmission. Deposited funds may need to be wagered before withdrawal where anti-money-laundering controls require genuine play.

6. Withdrawals

Submit withdrawals through the cashier using an eligible return method. We can request verification, review game and payment history, return money to its original source or ask for another method where the first route cannot receive funds.

Processing begins after required checks. Bank, card, wallet and blockchain settlement times sit outside our internal review. Incorrect wallet addresses or networks can cause permanent loss, so confirm both before approval.

7. Bonuses and Promotions

Promotion rules form part of these Terms. They can define eligibility, activation, deposit minimum, wagering, expiry, game contribution, maximum stake, spin value, maximum withdrawal and excluded payment methods.

Bonus abuse includes duplicate claims, coordinated play, prohibited wagering patterns, multiple accounts and manipulation of game contributions. We can cancel bonuses and related winnings after investigation.

8. Games and Transaction Records

Game rules, paytables and return information appear inside each title. Our server and supplier records determine accepted stakes, completed rounds and account transactions. Interrupted rounds are resolved using the recorded game state.

Malfunctions, manifest errors, incorrect credits or obvious pricing errors do not create a right to the displayed result. We can correct affected balances and void transactions tied to a confirmed fault.

9. Prohibited Conduct

Do not use stolen funds, false documents, automated tools, collusion, account trading, chargeback abuse, payment manipulation or methods intended to conceal location or identity. Do not attempt to interfere with games, security controls or other accounts.

10. Suspension and Closure

We can suspend or restrict an account while investigating identity, payment, security, responsible-gambling or prohibited activity. You can request closure through support. Records can remain stored where law, dispute handling or self-exclusion protection requires retention.

11. Responsible Gambling

Gambling involves financial risk and winnings are not guaranteed. Deposit, loss, wager and session controls can be requested or applied where supported. Cooling-off, self-exclusion and marketing changes are available through account and support channels.

12. Intellectual Property

Site software, text, branding, graphics and game content belong to us or our licensors. You receive a limited personal right to use the service. Copying, scraping, resale or commercial exploitation is prohibited.

13. Complaints and Disputes

Send a complaint to [email protected] with the account email, dates, transaction or round identifiers and requested outcome. We review account and supplier records and communicate through the registered channel.

14. Liability

We provide services subject to these Terms and applicable law. We are not responsible for losses caused by your device, internet connection, incorrect payment details, shared credentials or third-party service failure beyond our reasonable control.

15. Changes, Severability and Law

We may update these Terms and publish the new effective date. Continued use after notice means the revised Terms apply. If one provision cannot be enforced, the remaining provisions continue. Governing law and dispute jurisdiction follow the operator’s licensing and contractual framework unless mandatory consumer law requires otherwise.

16. Contact

Clubhouse Casino, operated by DAMA N.V. Licence: OGL/2023/174/0082 Email: [email protected]